Pivot Global Resources - Business Process Outsourcing

Call Center Outsourcing

One of Pivot’s business process outsourcing focus areas is in call centers. We specialize in smaller boutique call centers (under 100 seats), with full call center functionality to handle both consumer and trade needs. Our philosophy is to develop call centers to be sales producing revenue centers versus processing centers, and all of our systems are designed with this view.

Agency Processing

Pivot offers analysis of agency programs, and provides implementation and processing support of BSP, IBCS, and ARC. Our services range from agency appointments, payment processing, credit card reconciliation, and remittances.

Agency Resolutions

Discover is experienced at resolving agency collection issues while ensuring a positive customer service experience. Let us handle your agency debit and credit memos, payment tracking and reporting, all the while keeping you informed of the status.

Customer Relations & Claims Processing

In today’s travel environment, it is important to quickly resolve customer complaints and issues. This is one of our key outsourced travel services. Our team will focus on resolving customer complaints from refunds to lost/delayed baggage, and lost ticket applications in a timely fashion while providing superior service.

Pricing Analysis

Price auditing and analysis are essential BPO functions in the competitive international landscape. Our teams have the ability to monitor and track pricing, suggest alternative or matching strategies and submit detailed reports to help a client determine the best course of action.

Website Maintenance

Pivot’s business process outsourcing can help maintain content, manage databases, provide translation services and support client management of websites.